Last Updated: September 7, 2026
At Avyaya Home Decor, we strive to provide high-quality home décor and furniture products and ensure that every order reaches you safely and in excellent condition.
1. Return Eligibility
We accept returns in the following situations:
- The product received is damaged or defective.
- You have received the wrong product.
- The product received is significantly different from the product description.
- The product has been damaged during transit.
To be eligible for a return, you must contact us within 48 hours of receiving your order.
The product should be unused and returned in its original condition and packaging, wherever applicable.
2. Non-Returnable Products
Returns may not be accepted for:
- Products that have been used, altered, assembled, or damaged after delivery.
- Products damaged due to improper handling, installation, or storage.
- Products returned without their original packaging, wherever applicable.
- Products returned after the applicable return period.
- Customized or made-to-order products, unless they are defective or incorrectly supplied.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging and shipping label
- A brief description of the issue
- Video evidence, if requested by our team
Our team will review the claim and, if approved, provide an appropriate resolution such as a replacement, repair, or refund.
4. Return Process
To request a return, contact us using the details provided below.
Please mention your order number, product name, and reason for requesting the return.
Do not ship the product back without receiving return instructions from us.
Once your return request is reviewed and approved, we will provide the necessary instructions.
5. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If the refund is approved, the eligible amount will be refunded through the original payment method wherever possible.
The time taken for the refund to appear in your bank account may vary depending on your bank, payment gateway, or payment provider.
6. Replacement
Where applicable, we may provide a replacement for products that are damaged, defective, or incorrectly delivered.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund.
7. Return Shipping Charges
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we may bear the applicable return shipping cost, subject to verification.
For returns requested for reasons other than a product defect, damage, or our error, the applicable return shipping charges may be borne by the customer.
8. Order Cancellation
Orders can be cancelled before they are dispatched, subject to the order status.
Once an order has been dispatched, cancellation may not be possible.
If an eligible cancellation is approved, the applicable refund will be processed through the original payment method.
9. Damaged During Delivery
Customers are advised to inspect the package at the time of delivery.
If the package appears visibly damaged, please take photographs or video of the package before opening it.
If the product is damaged inside the package, contact us within 48 hours of delivery with supporting photographs and/or video.
10. Customised & Made-to-Order Products
Customized, personalized, or made-to-order products cannot generally be returned or cancelled once production has started.
However, if the product arrives damaged, defective, or does not match the approved specifications, please contact us within 48 hours of delivery so that we can review the issue.
11. Refund Delays
If your approved refund has not yet been credited:
- Check your bank account again.
- Contact your bank or payment provider.
- Contact us if the refund is still not reflected after the applicable processing period.
12. Contact Us
For any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Avyaya Home Decor
Phone / WhatsApp: +91 99825 44180
Email: Avyayahomedecor@gmail.com
Website: https://avyayahomedecor.com/
We are committed to providing a smooth and reliable shopping experience to our customers.